Draft for legal review. This policy has not yet been approved and may change before it takes effect.
1. Raising a complaint
JBF should provide accessible reporting routes for beneficiaries, staff, volunteers and the public. Complaints should be recorded, assessed fairly, and handled within published timescales.
2. Safeguarding allegations
Safeguarding allegations require separate urgent escalation. Please see our safeguarding policy.
3. Protection for people who speak up
Good-faith reporters should be protected from retaliation. An independent route is required for concerns about senior leadership.